Customer Service: Providing a 5 Star Experience
by Altura Learning
£19.95
Course Description:
How would you like to be treated? Learn how to provide a five star service experience for the older people in your care home.
Learning Outcomes:
After completing this course, participants should be able to:
- Appreciate service as a fundamental philosophy
- Implement specific service strategies:
- the hospitality model
- going the extra mile
- exceeding expectations
- demonstrate courtesy
- under promising, over delivering
Who is this course appropriate for:
This course is appropriate for New Care Staff, Experienced Care Staff, Registered Nurses, Enrolled Nurses, Management, Admin Staff
Continuing Professional Development Hours:
CPD: This course is worth 0.5 Continuing Professional Development hours.
View the trailer below to preview the course:
