Customer Service: Providing a 5 Star Experience
Altura Learning
Course Description: How would you like to be treated? Learn how to provide a five star service experience for the older people in your care home. ...
View full detailsCourse Description: How would you like to be treated? Learn how to provide a five star service experience for the older people in your care home. ...
View full detailsCourse Description: Be able to list the key features of common equipment for hearing and vision loss. Ensure equipment is correctly used and maint...
View full detailsCourse Description: Examine continence management and its importance in maintaining the dignity and comfort of the older person. Learn how to iden...
View full detailsCourse Description: This course explores how to maintain a professional relationship and review positive examples of maintaining roles and boundar...
View full detailsCourse Description: Recognise the different forms of epilepsy and associated types of seizures and the ways they may affect a person and their car...
View full detailsCourse Description: In this course you will learn how dysphagia may affect a person and explore appropriate care strategies. Includes information ...
View full detailsCourse Description: Discuss the ethos of promoting dignity in care and ensuring the individual’s needs and wishes remain at the centre of care del...
View full detailsCourse Description: Recognise and respond to the complications that can occur when a person has diabetes and explain the role of medications in ma...
View full detailsCourse Description: Define the types of diabetes and the everyday management strategies required to maintain the health of those you provide care ...
View full detailsCourse Description: Age related changes in the skin put older people at risk of skin conditions that need special care. We explore common conditio...
View full detailsCourse Description: Be familiar with your role in assisting and/or supporting clients with medications and medication administration. Learning Out...
View full detailsCourse Description: Whistleblowing enables and encourages staff to raise serious concerns over practices in the workplace. Explore the appropriate...
View full detailsCourse Description: Examine continence management and its importance in maintaining the dignity and comfort of the older person. Learn how to ident...
View full detailsCourse Description: Recognise some of the physiological changes that occur as people age and how this can impact their day to day life and care. L...
View full detailsCourse Description: What does sexuality mean? Understand the impact our own embarrassment, attitudes and sensitivities can have on the individuals...
View full detailsCourse Description: There are physical, psychological and practical difficulties associated with low vision and hearing. Equip yourself with strat...
View full detailsCourse Description: Care staff play a vital role in monitoring the needs of people they support. This course describes how to recognise changes in...
View full detailsCourse Description: Protecting children from abuse or neglect is a crucial responsibility of all who provide care services. Recognise your role in...
View full detailsCourse Description: People who take multiple medications are at increased risk from adverse effects and reduced quality of life. Recognise the imp...
View full detailsCourse Description: Describe common learning disabilities and the ways in which they may impact a person and their activities of daily living. Lea...
View full detailsCourse Description: Define what is meant by collaboration and explore how to work in partnership with people who use services, their carers and y...
View full detailsCourse Description: Discover how infectious agents spread and identify simple precautions that can be taken to reduce the risk of infection. Learn...
View full detailsCourse Description: Appropriate hazard identification and risk assessment is essential to maintaining a safe workplace. This course considers the ...
View full detailsCourse Description: One of the most important ways to maintain your wellbeing is to protect and support your musculoskeletal system. Discover how ...
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